Help Center
Frequently Asked Questions
We sell premium beauty, skincare, cosmetics, haircare, and wellness products. All our products are 100% authentic and carefully curated.
Our physical shop is located in Watamu, Kilifi County, on the Kenya Coast. We also serve customers across Malindi and Kilifi.
Yes! We deliver within Watamu, Malindi, and Kilifi. Delivery within Watamu is KES 100. You can also pick up your order for free from our store.
Browse our products online, add items to your cart, and complete checkout. You can pay via M-Pesa or cash on delivery/pickup.
We accept M-Pesa and cash payments. Pay when your order is delivered or when you pick it up from our store.
Absolutely. Our website is secure and encrypted. We never store your payment details, and our staff verifies every order.
Yes, we accept returns within 7 days of purchase if the product is unopened and in original condition. Contact us for return assistance.
Yes, 100%. Every product we sell is authentic and sourced from verified suppliers. Authenticity is our top priority.
You can call us, visit our store in Watamu, email us at hello@jipodoecosmetics.co.ke, or use our contact form.
We are open Monday through Saturday, from 7:30 AM to 9:00 PM. Sunday from 2PM to 9PM
Still have questions? We're here to help.
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