Terms of Service

1. Acceptance of Terms

By accessing or using the Jipodoe Cosmetics website (jipodoecosmetics.co.ke), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, users, customers, and others who access or use our service. Please read them carefully before making a purchase.

2. Eligibility

To use our services and make purchases, you must:

• Be at least 18 years of age, or have parental/guardian consent
• Provide accurate and complete information when creating an account or placing an order
• Have the legal capacity to enter into a binding agreement

3. Account Registration

When you create an account with Jipodoe Cosmetics, you are responsible for maintaining the confidentiality of your login credentials. You agree to:

• Provide accurate, current, and complete information
• Update your information promptly if it changes
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Products & Pricing

We strive to display our products and their prices as accurately as possible. However:

• Product images are for illustration purposes only — actual products may vary slightly
• All prices are listed in Kenyan Shillings (KES) and include applicable taxes
• Prices are subject to change without prior notice
• We reserve the right to discontinue any product at any time
• In the event of a pricing error, we will contact you before processing your order

5. Orders & Payments

By placing an order, you agree to:

• Provide accurate shipping and contact information
• Pay the full amount due for your order
• Accept communication from our team regarding your order status

We accept the following payment methods:

• M-Pesa — Mobile money payment
• Cash — Cash on delivery or in-store pickup

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.

6. Shipping & Delivery

We deliver to locations within Watamu, Malindi, and Kilifi. Please refer to our Shipping Policy for detailed information on:

• Delivery areas and fees
• Estimated delivery times
• Free in-store pickup options
• Order tracking procedures

Risk of loss passes to you upon delivery of the products. We are not responsible for delays caused by circumstances beyond our control.

7. Returns & Refunds

We want you to be satisfied with your purchase. Please review our Returns & Refunds Policy for complete details on:

• Eligibility for returns (within 7 days, unopened products)
• Refund processing times and methods
• Exchange procedures for damaged or incorrect items

8. Intellectual Property

All content on this website — including text, images, logos, graphics, product descriptions, and design elements — is the property of Jipodoe Cosmetics and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content from our website for commercial purposes without our express written permission.

9. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use the website for any fraudulent or harmful purpose
• Interfere with the proper functioning of the website
• Harass, abuse, or harm other users or our staff

10. Limitation of Liability

To the fullest extent permitted by law, Jipodoe Cosmetics shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Loss of data, profits, or business opportunities
• Damages resulting from events beyond our reasonable control

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product(s) in question.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when the terms were last revised.

Your continued use of our website after any changes constitutes acceptance of the updated terms. We encourage you to review this page periodically.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: hello@jipodoecosmetics.co.ke
• Phone: +254 700 000 000
• Visit: Our store in Watamu, Kilifi County, Kenya
• Contact Form: Send us a message